Product Plus: Product + Service Equals Competitive Advantage
by Christopher H. Lovelock
ISBN 13: 9780070387980
Format: Hardcover (224 pages) Publisher: McGraw-Hill Inc.,US Published: Sep 1993
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Managing Services: Marketing, Operations and Human Resources
ISBN 13: 9780135615720
Format: Paperback (464 pages) Publisher: Pearson Education Limited Published: 01 Mar 1992
Services Marketing: People, Technology, Strategy
by Jochen Wirtz, Christopher H. Lovelock
ISBN 13: 9780132056762
Format: Paperback (672 pages) Publisher: Pearson Education Published: 26 Sep 2006 Other Format: Paperback
ISBN 13: 9780135513835
Format: Paperback (550 pages) Publisher: Longman Higher Education Published: Jan 1988